New homes ombudsman: more regulation or good news
The end of May 2020 saw the Home Builders Federation establish the New Homes Quality Board (NHQB), an independent body that will have responsibility for the quality of new build homes and consumer redress. The NHQB is headed up by its New Homes Quality Champion, MP Natalie Elphicke, and its board membership will include representatives from across the sector as well as key consumer groups. It has assumed the tasks of appointing A New Homes Ombudsman, creating a code of practice for housebuilders and setting up an adjudication service to back up the code. If accepted, it is hoped that the Government will legislate around the independent structure in order to satisfy its published proposals for new housing reform.
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