How does the CMA’s ‘Small Print, Big Difference’ campaign affect travel companies?
The Competition and Markets Authority (CMA) recently launched its ‘Small Print, Big Difference’ campaign, which encourages travel companies to double check and update their consumer terms and conditions, and remove any potentially unfair terms.
The campaign, supported by both the ABTA and AITO, is aimed at protecting both consumers and travel companies alike and provides bitesize guidance to help travel companies decide whether their consumer Ts and Cs might be unfair.
Deposits, advanced payments and the refunding of such payments in the event of cancellation by a customer, is currently a point of focus for the CMA and has received recent media attention. It is therefore an important area to get right.
If you are concerned that your consumer Ts and Cs are not aligned with the CMA’s guidance, do not hesitate to contact Oliver Kelly, partner in our corporate and commercial team and travel and leisure specialist, who can help to review them for you.